Specslyf

Cancellation & Refund Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:

Full Order Cancellation

Sunglasses :

a) Customers can cancel their order by logging into their account or can call Specslife customer care at 08886777550 or send an email to support@Specslife.com to request for cancellation.

b) Cancellation would be allowed only till the time the products have not been dispatched from Specslife warehouse. Post-dispatch, no cancellation is allowed.

Eyeglasses :

a) Customers can cancel their order within 14hours of their order placement by logging into their account or can call specslife customer care at 08886777550 or send an email to support@Specslife.com to request for cancellation.

Partial Order Cancellation

Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.

Unethical Purchase & Cancellation Policy

* In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and Specslife will not be liable to pay any refund to the customers in all such cases.

* Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, Specslife reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount )from the user if similar charges are also borne by Specslife.

Replacement Policy

Eyeglasses & Sunglasses

* Specslife.com offers a 14 day replacement policy to all its customers.

* Customers can raise a replacement request by logging into their account or can call Specslife customer care at 08886777550 or send an email to support@Specslife.com with order Details.

* Post replacement request, customers are required to pack the entire product including packing material, invoice, all accessories and Send the package to the specslife warehouse.

* In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.

* If it is observed that a user is placing multiple/bulk orders and is also returning the same; Specslife reserves the right to charge a substantial return fee from the user.

Contact Lenses

* Contact lenses cannot be refunded if their packaging has been opened/tampered.

* In case you wish to return Contact Lenses, its box & the lenses inside the box must not be opened. It will still be non-returnable if you've opened the box however, the lenses inside are unused.

* Return is only possible if the box and the lenses inside the box are still sealed and accessories, warranty/instruction papers are still intact.

Offer Specific Returns

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific return rules of that particular offer.

Cancellation Refund Cycle

Complete refund or replacement process normally takes about 10-15 working days.

Check all refund modes available & timelines below:

Payment Mode	Refund Mode	Refund Processing Timeline (From the date of order cancellation)
Credit Card	Credit Card	10-15 Working Days
Net Banking	Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
Debit Card	Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
COD	Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
Wallet	Wallet	10-15 Working Days

* In case payment is made through UPI option, the refund would take more than 30 days.

Category-Specific Additional Refund Guidelines

Contact Lenses :

Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if :

* The box packaging has been opened/tampered.

* The box & the elements inside the box (lenses) are opened.

* The lenses inside are unused but the box is opened.

Lens Cleaning Wipes :

* Due to safety & hygiene measures, Specslife Lens Cleaning Wipes are a non-returnable product

Other Refund Scenarios:

Refund Scenarios	Eligibility
If due to any reason the order isn't shipped by specslife.	Refund will be processed by Specslife.
If your shipping address is not serviced by our logistics division	Refund will be processed by Specslife.
Faulty product delivery/damage in transit/wrong product delivery	Refund will be processed by Specslife.
Customer accepts tampered/damaged /opened shipment	Refund will be processed by Specslife only if customer contacts Specslife the same day.
Customer sends back product/s which are damaged post delivery /in used condition/are missing accessories	Refund Will Be Denied
If wrong prescription values are entered at the time of order placement.	Refund Will Be Denied
If user places multiple/bulk orders by unethical means and also returns the same.	Refund Will Be Denied Specslife reserves the right to charge a substantial return fee from the user in this case.

Offer Specific Refunds

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.

Warranty Policy | Terms & Conditions:

Warranty On Specslife Products :-

* Up to One Year Conditional Warranty is applicable on Eyeglasses & Power Sunglasses category. The actual warranty period is mentioned on the lens selection page.

* Six months warranty is offered on Computer Glasses category.

* No warranty is offered on Reading Glasses, Color Blind Glasses & Sunglasses category.

* Warranty period starts from the date of delivery.

* Under this warranty, only defective/damaged lens coating will be covered.

* This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.

* This warranty is valid only when you buy through Specslife.com.

* A product will only be replaced by Specslife on its sole discretion depending on the nature of defects.

* Specslife will not be responsible for the warranty of products by other sellers/brands.

* Specslife will not be accountable for payments or refund against any incidental or consequential damages.